The Heart of the Commonwealth
Worcester Senior Report
Worcester · Massachusetts
Because getting older should come with better information, not less of it.
Services & Resources
Wills, elder law, benefits, taxes and scams aimed at older people.
Estate planning, power of attorney, elder law — these topics confuse everybody, and scammers know it. We cover updates on legal resources for seniors in Worcester, including free legal clinics and financial planners who specialize in retirement income. We also run regular warnings about financial scams targeting older residents, which unfortunately happen more often than you'd think.
Every number below was read on the organisation's own website on 28 and 30 September 2026. Where one could not be, the listing says so.
Free lawyers for civil problems - eviction, benefits, MassHealth, abuse and money taken from you. If you are over 60 they will help whatever your income; younger people need a low one.
370 Main St., Suite 300, Worcester, MA 01608
Ring Monday, Tuesday, Thursday and Friday, 9:30 a.m.–12:15 p.m.; Wednesday, 1:30–4:15 p.m.
Free. You apply on the telephone during those hours. TTY 508-755-3260.
A free state line, answered by trained volunteers, for older people being cheated: scams and identity theft, debt collectors, a builder who took the money and went, a landlord, a care home, or somebody helping themselves to your money.
Monday–Friday, 10 a.m.–4 p.m.
Printed on their own page as (888) AG-ELDER. Free. Complaints can also be made online.
Ring and they will give you the name of a private solicitor who does your sort of problem - a will, a power of attorney, elder law.
Monday–Friday, 9 a.m.–4 p.m.
The name costs nothing; the lawyer charges their usual fee, so agree it in writing first. Freephone 1-800-622-9700.
A free, independent helpline for MassHealth members, including people in One Care, Senior Care Options and PACE plans. It explains your MassHealth benefits and rights, helps sort out problems with MassHealth or your plan, and explains how to complain or appeal.
Weekdays, 9am to 4pm. You can leave a message at any time.
They cannot represent you at an appeal hearing, but they will explain the process. Spanish and Haitian Creole are spoken. There are also drop-in video 'office hours' listed on the site.
The state office where you can file a complaint if you have been treated unfairly because of your age, a disability or another protected reason, for example by a landlord, an employer or a shop.
18 Chestnut Street, Room 520, Worcester, MA 01608
Monday to Friday, 9am to 5pm.
Free. There are time limits for filing a complaint, so ring soon after it happens. Metered street parking nearby.
The state consumer office. Its information specialists answer questions about consumer rights and complaints, such as problems with a business, a builder or a scam, and tell you where to turn.
Monday, Wednesday and Friday, 9am to 3pm.
Only open three days a week. For a scam aimed at an older person, the Attorney General's Elder Hotline (already listed) is another place to ring.
The state regulator for insurance companies. Ring if you have a problem with a Medigap, long-term care, home or car insurance claim, or think an insurer or agent has treated you unfairly.
The main line, 617-521-7794, is open Monday to Friday, 8:45am to 5pm. For help choosing a Medicare plan, SHINE (under Government) is better.
A non-profit that gives free legal help to Massachusetts residents with disabilities whose rights have been ignored, for example in housing, care facilities or access to services.
Based in Boston but covers the whole state. You can also ask for help using the 'Request Assistance' form on the site. It cannot take every case.
A free website written by the state's legal aid programmes explaining your rights in plain language: evictions and repairs, utilities, debt collection, identity theft, benefits and more. It also helps you find a lawyer.
Website only; there is no telephone line. For free advice from a person, ring Community Legal Aid (already listed).
The county court for wills and estates after a death, and for guardianship when somebody can no longer manage their own affairs.
225 Main St., Worcester, MA 01608
Monday–Friday, 8:30 a.m.–4:30 p.m.
Court staff cannot give you legal advice. The building is step-free and the WRTA stops nearby.
Where the county keeps property records. Homeowners can file a Declaration of Homestead here, which protects some of the value of the house from certain creditors.
90 Front St., Suite C201, Worcester, MA 01608
Office, 8:15 a.m.–4:30 p.m.; recording, 9 a.m.–4 p.m.
The homestead forms are on their site. Read here in a browser on 28 September 2026; their site refuses automated checks.
A private practice on Cedar Street doing elder law, estate planning, wills and powers of attorney.
19 Cedar St., Worcester, MA 01609
No number is printed here: their page shows two different ones, which is a call-tracking system. Private fees.
A long-established Worcester law firm whose elder law group handles wills and trusts, planning for losing capacity, protecting savings and planning for long-term care costs.
Mercantile Center, 100 Front Street, 5th Floor, Worcester, MA 01608
A private firm, so you pay for advice; ask about fees at the first call. It has other offices, but the one above is the Worcester office.
A Worcester elder law office handling wills and trusts, health care proxies, powers of attorney, guardianship, MassHealth applications and nursing home planning, and settling estates through probate.
255 Park Avenue, Suite 507, Worcester, MA 01609
A private firm; ask about fees when you book a consultation.
The court for landlord and tenant cases in Worcester, including evictions and bad conditions or repairs. Its Housing Specialist Department can help landlords and tenants settle disputes.
225 Main St., Worcester, MA 01608
Monday to Friday, 8:30am to 4:30pm.
The same number reaches the Clerk's Office and the Housing Specialist Department. MassRelay: dial 711. You can sign up for text reminders of court dates.
The local court for Worcester, Auburn and Millbury for civil and criminal cases. In Massachusetts, small claims — for example against a builder or a business that owes you money — are filed at the district court.
225 Main St., Worcester, MA 01608
Monday to Friday, 8:30am to 4:30pm.
Ring the Clerk's Office before you go. It shares a building with the Housing Court (above). MassRelay: dial 711.
The city office that handles property tax relief. Older homeowners with modest income and savings may get an exemption, or may be allowed to put the tax off until later.
City Hall, Room 209, 455 Main St., Worcester, MA 01608
Monday–Friday, 8:30 a.m.–5 p.m.
You have to apply again every year. If the house is in a trust it can affect whether you qualify - ask.
Volunteers trained by the tax office fill in your return for nothing, and look for the credits people miss - including the Senior Circuit Breaker, which gives money back on property tax or rent.
18 Chestnut St., Suite 500, Worcester, MA 01608
Free for households under about $69,000, in Worcester and 45 towns around it. In-person appointments fill up early in the season; there is a free online option, and questions can be emailed.
A state income tax credit for people aged 65 and over who own or rent their home in Massachusetts and whose property tax or rent is high compared with their income. For tax year 2025 the most you could get was $2,820, and you get it even if you owe no tax.
Monday to Friday, 9am to 4pm.
You claim it on Schedule CB with your state tax return, and you can claim up to three years back if you missed it. There are income and home-value limits; for 2025, income up to $75,000 for a single person. WCAC's free tax help (already listed) can fill it in for you.
Homeowners aged 60 and over can do volunteer work for the City and have $15 an hour taken off their property tax bill, up to $2,000 a year. There are about 20 places a year and an income limit.
The only details online are for fiscal year 2026 (income under $60,000 single or $90,000 married; applications were due by 31 December). Ring the City's Human Resources Department, which runs it, to ask about the current round. You must own and live in the home.